Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to MayaKoBasket! Throughout the site, the terms “we”, “us” and “our” refer to MayaKoBasket. MayaKoBasket operates this website and online store, including all related information, content, products, services, and tools provided to you as the customer.

By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, province, or state of residence.

To use our services or place an order, you may be asked to provide information including your name, email address, billing details, shipping information, and payment information. You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

SECTION 2 - PRODUCTS AND SERVICES

We strive to display our products and services as accurately as possible. However, actual product colors, designs, packaging, flowers, cakes, or decorations may vary slightly from images shown on the website depending on screen settings, product availability, or seasonal changes.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit product quantities

  • Refuse service or orders at our discretion

SECTION 3 - ORDERS

By placing an order, you agree that:

  • All information provided is accurate

  • You are authorized to use the selected payment method

  • Orders are for personal gifting purposes only

All orders are subject to acceptance and availability.

MayaKoBasket reserves the right to refuse or cancel any order at our discretion, including situations involving pricing errors, product availability issues, suspected fraud, or incorrect information.

Once an order has been prepared or dispatched, cancellation requests may not be possible.

Please review our Refund Policy for information regarding returns, refunds, and cancellations.

SECTION 4 - PRICING AND PAYMENTS

All prices displayed on our website are subject to change without notice.

Prices may not include taxes, delivery fees, processing charges, or other applicable fees unless otherwise stated.

By purchasing from our website, you agree to provide current, complete, and accurate billing and payment information.

We reserve the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

SECTION 5 - SHIPPING AND DELIVERY

MayaKoBasket currently provides gift delivery services within selected areas of Nepal.

Delivery times may vary depending on product availability, weather conditions, traffic, festivals, public holidays, or unforeseen circumstances. While we do our best to ensure timely delivery, we cannot guarantee exact delivery times.

Customers are responsible for providing accurate recipient information, including name, address, and phone number. If the recipient is unavailable, does not answer calls, or delivery cannot be completed due to incorrect information, delays may occur and refunds may not be available.

For urgent delivery concerns or support, customers may contact us through:

We are always happy to assist whenever possible.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including logos, images, text, graphics, designs, product listings, and branding, is the property of MayaKoBasket and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of our content may violate copyright and trademark laws.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS

Our website may include access to third-party tools, services, or links that are not controlled by MayaKoBasket.

We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party tools or websites is entirely at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

MayaKoBasket is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services.

However, all purchases and transactions made on this website are conducted directly with MayaKoBasket, not Shopify.

Shopify shall not be held responsible for any issues related to purchases, deliveries, refunds, or customer service provided by MayaKoBasket.

SECTION 9 - PRIVACY POLICY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our services, you agree that your information may be processed by Shopify and other service providers necessary for payment processing, order fulfillment, and website operations.

SECTION 10 - FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photos, or other content to us, you grant MayaKoBasket permission to use, reproduce, publish, and display such content for marketing or business purposes.

We reserve the right to remove any content we consider inappropriate, offensive, misleading, or unlawful.

SECTION 11 - ERRORS AND INACCURACIES

Occasionally, there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery times, or availability.

We reserve the right to correct errors and update information at any time without prior notice.

SECTION 12 - PROHIBITED USES

You may not use our website or services:

  • For unlawful purposes

  • To violate laws or regulations

  • To spread malware or harmful code

  • To harass, abuse, threaten, or harm others

  • To attempt unauthorized access to our systems

  • To engage in fraudulent or misleading activity

We reserve the right to terminate access to our services for violations of these Terms.

SECTION 13 - TERMINATION

We reserve the right to suspend or terminate access to our website or services at any time without notice if we believe a user has violated these Terms.

Any obligations or liabilities incurred before termination shall survive termination.

SECTION 14 - DISCLAIMER OF WARRANTIES

All services and products provided through MayaKoBasket are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of our website or services.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, MayaKoBasket shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless MayaKoBasket, its affiliates, employees, partners, and service providers from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our services.

SECTION 17 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of Ontario, Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this website.

Your continued use of the website following any updates constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

MayaKoBasket
Email: mayakobasket@gmail.com
WhatsApp: +977 9861521191 (Nepal), +1 (519) 381 9539 (Canada, International)