Shipping policy
Shipping Policy
Last updated: May 8, 2026
At MayaKoBasket, we are committed to delivering gifts with care, reliability, and love to your friends and family in Nepal.
Delivery Areas
We currently provide delivery services within selected areas of Nepal, for now only Kathmandu Valley.
Delivery availability may vary depending on location, weather conditions, traffic, festivals, or local circumstances.
Delivery Time
Most orders are processed and delivered within the selected delivery date whenever possible.
Same-day delivery may be available for selected products and locations. However, delivery times are not guaranteed and may vary during:
- Public holidays
- Festivals (Dashain, Tihar, Valentine’s Day, etc.)
- Severe weather conditions
- High order volume periods
Recipient Availability
Customers are responsible for providing accurate recipient details, including:
- Full name
- Complete delivery address
- Valid phone number
If the recipient is unavailable, does not answer phone calls, or the provided information is incorrect or incomplete, delivery delays may occur and refunds may not be available.
Our delivery team may attempt to contact the recipient before or during delivery when necessary.
Delivery Changes & Cancellations
Orders may only be modified or canceled before preparation or dispatch begins.
Once flowers, cakes, or personalized gifts are prepared or out for delivery, cancellations or address changes may not be possible.
Failed Deliveries
If delivery cannot be completed due to:
- Incorrect delivery information
- Recipient unavailability
- Restricted access locations
- Failure to respond to delivery calls
MayaKoBasket reserves the right to charge additional delivery fees for re-delivery attempts where applicable.
Product Availability
Certain flowers, cakes, packaging, or gift items may occasionally be unavailable due to seasonal or supplier limitations.
In such cases, we may substitute products with items of similar value, style, or quality while maintaining the overall presentation and experience.
Order Tracking & Support
For delivery assistance or urgent order inquiries, please contact us:
Email: mayakobasket@gmail.com
Phone: +1 (519) 381-9539
WhatsApp: +977 9861521191
We are always happy to assist our customers whenever possible.
International Orders
MayaKoBasket accepts orders from customers worldwide for delivery within Nepal.
Customers are responsible for ensuring all payment and recipient information is accurate before completing checkout.